- All downloadable content (including ebooks) are NON-REFUNDABLE.
- All the single sketch downloads (i.e. free sketches, individual sketches) are PDF files. If you are downloading to a mobile device or tablet, you must have an app that is able to view PDF files.
- Downloads that contain more than one sketch (i.e. Create free sketches, classes, bundles, double-takes, 1 sketch 3 looks, four packs, sketch trios) are ZIP files, meaning they are individual files gathered into one folder and compressed. This is done so you can receive multiple PDFs in one download instead. If you are downloading to a mobile device or tablet, you must have an app that is able to unzip/decompress ZIP files.
- On a PC, right click the downloaded .zip file and click "extract all" to decompress the folder.
- On a MAC, double click the download .zip file and it will automatically extract.
- On a mobile device or tablet, you must have an app that is able to unzip/decompress ZIP files.
If the downloads are the only items in your order, they are available immediately upon completion of the order. If you include physical/shipped items in your order, the downloads will not be available until the order is shipped.
Downloads are accessible three different ways:
- IMMEDIATELY upon completing an order, links are available on the "thank you" page that shows after checkout (as long as there are no physical/shipped items included).
- WITHIN A FEW MINUTES, you will receive an email confirmation with download links.
- BACK-UP PLAN: any purchased downloads are always accessible by logging into your account and visiting your order history page. Click a specific order to open the order details, and download from there.
