Shipping

All orders ship via USPS. All efforts are made to ship your order as quickly as possible, and on average ship within 1-2 days of your order (not including orders placed on weekends). However, we do ask that you allow 3-5 business days to process and ship your order so that we have a reasonable window of time to ship the large amount of orders we receive.

    • US - $7.99 on orders up to $98.99
    • US - FREE on orders over $99.00 (total is calculated after all discounts and reward coupons)
    • Canada - $29.99 on orders up to $50.00; $34.99 on orders $50.00 - $74.99; $39.99 on orders over $75
    • Other international shipments - $39.99 and up

SG Rewards points can also be used to earn free/discounted shipping. If chosen as a reward, US shipments will ship for free. International shipments will be discounted by $7.99.

 

Bank-It Shipping

The "SG" way to combine several small orders and earn free shipping...

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    • available to US shipping addresses only
    • monthly kit clubs do not count towards the total
    • $99 total is calculated after all discounts and rewards have been applied

 

Add-On Shipping: Super Sketch Club

Super Sketch Club members can take advantage of free shipping with this feature...

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    • available to US shipping addresses only
    • no limit on the amount of orders that can be included each month
    • orders must be placed by the 19th of the month to guarantee inclusion in the current month's shipment

 

Add-On Shipping: 1st of the Month Clubs (Boy, Girl, Allison Davis, Generation Page, Generation Card)

First of the month club members can take advantage of free shipping with this feature...

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    • available to US shipping addresses only
    • no limit on the amount of orders that can be included each month
    • orders must be placed by the two days prior to the 1st of each month to guarantee inclusion in the current month's shipment

 

Returns Policy

Scrapbook Generation layout/card kits are NOT eligible for return/refund. Paid digital content (downloadable sketches and ebooks) are NOT eligible for a refund. All other items can be returned for a store credit of the same value.

  • To initiate the return process, please email stacey@scrapbookgeneration.com for a return authorization.
  • Refund requests must be made within 14 days of the order's ship date. 
  • Items must be unopened, in their original packaging, and in a saleable condition to receive a store credit.
  • Customer is responsible for return shipping costs.
  • Store credit will be processed within 7 business days of receipt of the return.