All orders ship via USPS. All efforts are made to ship your order as quickly as possible, and on average ship within 1-2 days of your order (not including orders placed on weekends). However, we do ask that you allow 3-5 business days to process and ship your order so that we have a reasonable window of time to ship the large amount of orders we receive. During sales and special events, please allow extra time for order fulfillment and shipping due to the large volume of orders placed during these times. SG Rewards points can also be used to earn free/discounted shipping.
- US - $7.99 on orders up to $98.99; FREE on orders over $99.00 (total is calculated after all discounts and reward coupons)
Due to rising costs, we no longer ship to addresses outside of the United States.
The "SG" way to combine several small orders and earn free shipping...
- $99 total is calculated after all discounts and rewards have been applied
- Digital downloads do not count towards your shipping total
Scrapbook Generation layout/card kits are NOT eligible for return/refund. Paid digital content (downloadable sketches and ebooks) are NOT eligible for a refund. All other items can be returned for a store credit of the same value.
- To initiate the return process, please email [email protected] for a return authorization.
- Refund requests must be made within 14 days of the order's ship date.
- Items must be unopened, in their original packaging, and in a saleable condition to receive a store credit.
- Customer is responsible for return shipping costs.
- Store credit will be processed within 7 business days of receipt of the return.