All orders ship via USPS. All efforts are made to ship your order as quickly as possible, and on average ship within 1-2 days of your order (not including orders placed on weekends). However, we do ask that you allow 3-5 business days to process and ship your order so that we have a reasonable window of time to ship the large amount of orders we receive. During sales and special events, please allow extra time for order fulfillment and shipping due to the large volume of orders placed during these times.

You will receive an email with your tracking information once a label has been printed for your order. If you do not receive an email, you can log into your account and get the tracking information from your order history page - just click the order number to open up the detailed invoice of that particular order.

Once the shipping carrier picks up your order, we (Scrapbook Generation) see the exact same tracking information as you. We do not have extra insight as the shipper. Sometimes there are delays, slow routes, extreme weather, and service exceptions that are unforseen and out of our control. This generally results in a tracking status of "In Transit to Next Facility, Arriving Late" - meaning that the package is still moving, but will be delivered later than the estimated date originally provided.

As long as the package is still moving in the USPS system, it is not lost. If a package has not moved or had an update for 10 consecutive days, the package can be considered lost and we can then move to file a claim/reship.

Flat rate shipping

US - $8.99 on orders up to $98.99; FREE on orders over $99.00 (total is calculated after all discounts and reward coupons)

CANADA - $29.99 on orders up to $49.99; $34.99 on orders up to $74.99; $39.99 on orders $75 and more

AUSTRALIA - $39.99 on orders up to $49.99; $44.99 on orders up to $74.99; $49.99 on orders $75 and more

If you believe the actual shipping costs associated with your order are lower than the amount paid, email stacey@scrapbookgeneration.com to request a price check/refund of the difference in cost. If requesting a refund, please be aware that all shipping costs include a base amount of $5.00 per shipment to cover boxes, tape, packing materials, and other miscellaneous expenses, in addition to the actual postage. If you are owed a refund, it will be issued as a store credit.

Our most popular shipping option...

• $99 total is calculated after all discounts and rewards have been applied
• Digital downloads do not count towards your shipping total
• Tax does not count towards your shipping total
• Available to US residents only

Bank-It orders can be held for up to 12 months. As an order is nearing the 12 month deadline, a reminder will be sent to the email address used to place the order. If no response is received within seven days, the order will be considered abandoned. Abandoned orders are subject to cancellation without refund. If you need to extend your time beyond 12 months, please email stacey@scrapbookgeneration.com.

In-Store Pick Up

• Order pick up located at 4127 S. Kansas Expressway, Suite 124.
• For the most up-to-date pick up schedule, please view our Monthly Calendar. Only days with listed pick-up hours are available. Especially during the holidays, these days and times are subject to change, so please double check that pick-up hours are available before you begin your drive.

Returns policy

Scrapbook Generation layout/card kits are NOT eligible for return/refund. Paid digital content (downloadable sketches and ebooks) are NOT eligible for a refund. All other items can be returned for a store credit of the same value.