All orders ship via USPS. All efforts are made to ship your order as quickly as possible, and on average ship within 1-2 days of your order (not including orders placed on weekends). However, we do ask that you allow 3-5 business days to process and ship your order so that we have a reasonable window of time to ship the large amount of orders we receive. During sales and special events, please allow extra time for order fulfillment and shipping due to the large volume of orders placed during these times.

You will receive an emai with your tracking information once a label has been printed for your order. If you do not receive an email, you can log into your account and get the tracking information from your order history page - just click the order number to open up the detailed invoice of that particular order.

Flat rate shipping

US - $8.99 on orders up to $98.99; FREE on orders over $99.00 (total is calculated after all discounts and reward coupons)

CANADA - $29.99 on orders up to $49.99; $34.99 on orders up to $74.99; $39.99 on orders $75 and more

AUSTRALIA - $39.99 on orders up to $49.99; $44.99 on orders up to $74.99; $49.99 on orders $75 and more

If you believe the actual shipping costs associated with your order are lower than the amount paid, email stacey@scrapbookgeneration.com to request a price check/refund of the difference in cost. If requesting a refund, please be aware that all shipping costs include a base amount of $3.00 per shipment to cover boxes, tape, packing materials, and other miscellaneous expenses, in addition to the actual postage. If you are owed a refund, it will be issued as a store credit.

Our most popular shipping option...

• $99 total is calculated after all discounts and rewards have been applied
• Digital downloads do not count towards your shipping total
• Tax does not count towards your shipping total
• Available to US residents only

Bank-It orders can be held for up to 12 months. As an order is nearing the 12 month deadline, a reminder will be sent to the email address used to place the order. If no response is received within seven days, the order will be considered abandoned. Abandoned orders are subject to cancellation without refund. If you need to extend your time beyond 12 months, please email stacey@scrapbookgeneration.com.

In-Store Pick Up

• Our Springfield store remains open for order pick ups during the following times:

• MONDAYS 10AM - 3PM
• THURSDAYS 10AM - 2PM
• SATURDAYS 10AM - NOON.

Returns policy

Scrapbook Generation layout/card kits are NOT eligible for return/refund. Paid digital content (downloadable sketches and ebooks) are NOT eligible for a refund. All other items can be returned for a store credit of the same value.