All orders ship via USPS. All efforts are made to ship your order as quickly as possible, and on average ship within 1-2 days of your order (not including orders placed on weekends). However, we do ask that you allow 3-5 business days to process and ship your order so that we have a reasonable window of time to ship the large amount of orders we receive. During sales and special events, please allow extra time for order fulfillment and shipping due to the large volume of orders placed during these times.
Currently, we ship only to US addresses. We are in the process of trying to restart international shipping - so please check back for updates!
Flat rate shipping
- US - $8.99 on orders up to $98.99; FREE on orders over $99.00 (total is calculated after all discounts and reward coupons)
- If you believe the actual shipping costs associated with your order are lower than the amount paid, email stacey@scrapbookgeneration.com to request a price check/refund of the difference in cost. If requesting a refund, please be aware that all shipping costs include a base amount of $2.00 per shipment to cover boxes, tape, packing materials, and other miscellaneous expenses, in addition to the actual postage. If you are owed a refund, it will be issued as a store credit.
Our most popular shipping option...
- $99 total is calculated after all discounts and rewards have been applied
- Digital downloads do not count towards your shipping total
- Tax does not count towards your shipping total
Bank-It orders can be held for up to 12 months. As an order is nearing the 12 month deadline, a reminder will be sent to the email address used to place the order. If no response is received within seven days, the order will be considered abandoned. Abandoned orders are subject to cancellation without refund. If you need to extend your time beyond 12 months, please email stacey@scrapbookgeneration.com.
Returns policy
Scrapbook Generation layout/card kits are NOT eligible for return/refund. Paid digital content (downloadable sketches and ebooks) are NOT eligible for a refund. All other items can be returned for a store credit of the same value.
- To initiate the return process, please email stacey@scrapbookgeneration.com for a return authorization.
- Refund requests must be made within 14 days of the order's ship date.
- Items must be unopened, in their original packaging, and in a saleable condition to receive a store credit.
- Customer is responsible for return shipping costs.
- Store credit will be processed within 7 business days of receipt of the return.
